Active360 Cancellation Policy
- First reschedule is free if email request to reschedule is submitted 5 days before the session’s start; every subsequent reschedule will be subject to £15 admin fee.
Reschedule request submitted less than 5 days but more than 72hrs in advance will be subject to £15 admin fee.
Reschedule request submitted more than 24hrs but less than 72hrs will be subject to 50% charge of the value of the session.
Reschedule request submitted less than 24hrs is treated as ‘Cancelled on the Day’ and full charges apply; partial refunds or credit vouchers for parts of payment can be offered in exceptional circumstances and depending on the session type.
All requests to reschedule must be submitted by email to: firstname.lastname@example.org